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Return Policy

Return Policy

If you wish to return any La Fortuna Jewelry item, it must be within 15 days from the time of delivery of the product.  

The product must be returned in the same conditions in which you received it, unused, with its original packaging and labels attached to it, that is, it must not be dirty, broken, with amendments or any other type of alterations or anomalies.

Once the product is received and validated that it complies with the aforementioned conditions, the refund process will begin, which will not exceed 30 calendar days.  

Any product that has been customized or made according to the customer's specifications will not be subject to changes or returns, unless a manufacturing defect is identified.  

The way to make your changes is through email to or contact us by whatsapp at (786) 985-6055 with the order number, invoice number and product you wish to return.

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